Refund policy

Return & Refund Policy

At Glowing & Glow, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

10-Day Easy Returns

You may request a return within 10 days of receiving your order.

To be eligible for a return, your product must:

  • Be unopened and unused
  • Be in its original packaging
  • Have all original seals and labels intact
  • Be accompanied by your order confirmation or proof of purchase

For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

How to Start a Return

To request a return, please contact us with your order details.

📧 Email: glowingnglow@gmail.com
📱 WhatsApp / Phone: +92 336 9588875

Please include:

  • Your order number
  • Reason for the return
  • Photos (if the item is damaged or incorrect)

If your return request is approved, we'll provide instructions for returning your item.

Return Address

Glowing & Glow
Block A2, House No. 484
Wapda Town
Gujranwala, Punjab
Pakistan

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of receiving your order.

📧 Email: glowingnglow@gmail.com
📱 WhatsApp / Phone: +92 336 9588875

Please include clear photos of the product and its packaging so we can review the issue and resolve it promptly.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare products
  • Products with broken seals or damaged packaging
  • Sale or clearance items
  • Gift cards

Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order for the product you'd like instead.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 10 business days after approval, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to get in touch.

Glowing & Glow

📍 Address:
Block A2, House No. 484
Wapda Town
Gujranwala, Punjab, Pakistan

📧 Email: glowingnglow@gmail.com

📱 WhatsApp / Phone: +92 336 9588875